Patient satisfaction and occupational health of workers in hospital care setting: Associations and reciprocity

نویسندگان

  • Marco Ferrara
  • Daniela Converso
  • Sara Viotti
چکیده

Research studies conducted in the healthcare sector usually examine patients’ and workers’ wellbeing as separate entities; however, recent studies have revealed significant correlations between, for example, patient satisfaction, workers stress and burnout. The present study examines the relationships between patient perceived quality of care (in terms of satisfaction with regard to accessibility, organizational efficiency and humaneness of care), and workers’ perceived quality of organizational life (in term of organizational support and availability of resource and reward), quality of relationship in the work-unit (superior and coworkers), quality of relationship with patients (disproportionate client expectations and customer verbal aggression) and individual health (emotional exhaustion and depersonalization, job satisfaction). 147 workers and 132 patients from seven hospital wards in northern Italy constitute the data base for the study. Analyses showed that accessibility and humaneness of care were negatively associated with disproportionate patient expectations, patient verbal aggression, emotional exhaustion and positively associated with availability of material recourses. Moreover, accessibility was also positively associated with the organizational support while organizational efficiency with support from colleagues. Globally, the results of the present study confirm that staff wellbeing is an essential aspect in relation to the patient perception of the quality of care and supporting the assumption that healthy organizations improve the wellbeing of their workers, their organizational performance and the quality of their service at the same time.

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

Study of occupational exposure to blood and body fluids of patients and related factors in health care workers employed in Khorramabad Shohada Ashayer hospital

Background : Health care workers, as their profession require, are constantly exposed to patients, infected blood and body fluids. The main objective of this study was to determine the epidemiologic and clinical aspects of occupational exposure to patients, blood and body fluids and related factors in health care workers of Shohada Ashayer hospital. Materials and Methods: In this cross sectio...

متن کامل

Patient-Physician Communicative Patterns, Physicians’ Job Satisfaction, and Patients’ Satisfaction: The Case of a Hospital in Isfahan

Abstract Background and purpose:Now-a-days, patient satisfaction is increasingly receiving the attention of health-service providers, which is a necessary step to enhance the quality of health services. The present study aimed at exploring patient-physician communicative patterns, physicians’ job satisfaction, and patients’ satisfaction at Isfahan, Iran. Materials and Methods:This s...

متن کامل

Asthma and body mass index in occupational setting

  Background :Asthma is the most common respiratory disease with an increasing prevalence. On the other hand, obesity is also a challenging disease compromising health in human communities. This study sought to assess the correlation of asthma and body mass index (BMI) in occupational setting.   Methods : This study was conducted in a cable manufacturing company in 2012. A total of 551 workers ...

متن کامل

Awareness towards Occupation Exposure among Health Care Workers of a Tertiary Care Hospital: A KAP Survey

Background and Objectives: Health care workers are under constant exposure to the risk of ooccupational blood-borne infection, which most of the time can be avoided by observing standard precautions. The aim of this study was to assess the knowledge, attitude and practices of health care workers of a sample tertiary care hospital towards occupational exposure to blood-borne pat...

متن کامل

شیوع مواجهات شغلی و عوامل تأثیر‌گذار برآن درکارکنان بیمارستان بعثت سنندج در سال 1393

Background and Objective: Needle stick and sharps injuries (NSIs) have been recognized as one of the occupational hazards among health care workers. Many infections including blood-borne viruses such as Human Immunodeficieny Virus (HIV), hepatitis B and C can be transmitted by exposure to infected blood or other body fluid via accidental inoculation injury. The aim of current study was ...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

عنوان ژورنال:

دوره   شماره 

صفحات  -

تاریخ انتشار 2013